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The Entourage AI

AI ACCELERATOR Ongoing Support

You have workflows running in production. We make sure they stay running. Monitoring, maintenance, and continuous improvement so your team never has to think about it.

Jack Delosa with business owners
The Entourage AI team at event

Why maintenance matters.

AI systems do not maintain themselves. Without ongoing care, they degrade. Usually when you can least afford it.

Scale

Integrations break silently.

A third-party API updates without warning. Your workflow fails at 2am. Nobody notices until a client complains on Monday.

1,116,000+ tasks running across our clients
Volume

Performance degrades over time.

Edge cases pile up. Data quality shifts. The workflow that worked perfectly six months ago is now producing errors every week.

400+ documents processed daily
Reliability

Small issues compound.

A minor glitch becomes a major problem. By the time someone notices, the fix costs five times what prevention would have.

99.9% uptime we maintain for clients

What's included.

Everything you need to keep your AI workflows running reliably and improving over time.

24/7 Monitoring

Real-time alerting for all workflow health and performance metrics.

Issue Response

Proactive resolution before issues impact your operations.

Monthly Reviews

Performance analysis and optimization recommendations.

Proactive Updates

We update integrations before they break, not after.

Performance Reporting

Clear metrics on time saved, errors prevented, and ROI delivered.

Priority Support

Direct access to our engineering team when you need it.

Engagement models.

Choose the support level that fits your team and how hands-on you want to be.

Managed Maintenance

Hands-off reliability

We handle everything. Your workflows stay running without any effort from your team.

  • 24/7 monitoring & alerting
  • Proactive issue resolution
  • Monthly performance reviews
  • Quarterly optimization recommendations

Supported Handover

Train your team

We transfer knowledge to your team while providing backup support when needed.

  • Full documentation & training
  • On-call support for complex issues
  • Quarterly check-ins
  • Access to our support portal

Enterprise Operations

Full partnership

Embedded AI engineering capacity. We become an extension of your operations team.

  • Dedicated account manager
  • Priority feature development
  • Custom SLA agreements
  • Strategic roadmap planning

SLA & response times.

Clear commitments on how quickly we respond and resolve issues.

Priority
Response Time
Resolution Target
Description
Critical
< 1 hour
4 hours
Production down, workflow completely non-functional
High
< 4 hours
24 hours
Major functionality impaired, workaround unavailable
Medium
< 8 hours
48 hours
Functionality impaired, workaround available
Low
< 24 hours
5 days
Minor issues, feature requests, optimizations

24/7 monitoring for all Accelerator clients. Response times measured during business hours (9am-6pm AEST) unless otherwise agreed.

Accelerator FAQ.

We use automated monitoring tools that track workflow execution, error rates, and performance metrics around the clock. When something fails or performance degrades, we get alerted immediately. Often before you notice anything wrong.
Yes. All contracts include a 30-day notice period. We'll provide a full handover including documentation, access credentials, and training to ensure your team can take over smoothly.
Accelerator includes maintenance and optimisation of existing workflows. New builds can be added through AI Dashboard engagements, often at preferred rates for existing Accelerator clients.
We prepare a report covering: workflows executed, errors caught and resolved, performance trends, and optimization recommendations. We then meet (video call or async) to discuss findings and plan next month's priorities.
When we detect that an integration partner is updating their API, we update your workflows before the old version breaks. We also identify performance bottlenecks and optimize before they become problems.
Monthly retainer based on number of active workflows and complexity. Pricing is transparent and predictable. No surprise bills. We'll provide a quote based on your specific situation.

Industries we serve

AI workflows built for the unique challenges of your industry.

Construction

Construction

Professional Services

Professional Services

Retail & E-commerce

Retail & E-commerce

READY TO AUTOMATE REAL WORK?

Best fit: Ops-heavy teams $5M–$100M, reliability-first. Not for: DIY tinkering, hype chasing, cheapest vendor.

Roadmap-first. Outcome-owned. Built for live operations.

BOOK A CONSULTATION